Refund Policy

Refund and Returns Policy

Last Updated: September 01, 2025

At Zunnurain Tour and Travels, we strive to provide the best travel experiences and reliable services for our valued customers. While we aim to ensure every booking meets your expectations, we understand that unforeseen circumstances may require changes or cancellations. This Refund and Returns Policy outlines our terms regarding cancellations, refunds, and modifications to bookings. By confirming a booking with us, you acknowledge and agree to the terms stated below.

Refund Policy

All bookings made through our company are considered final, and as such, we do not offer refunds for completed sales. However, we recognize that unexpected situations may arise, and for this reason, we have outlined specific cancellation charges depending on the time of cancellation.

Car Rentals, Tempo Traveler, Coach Rentals, Tour Packages, and Group Tours:

  • Cancellation before 72 hours of scheduled arrival:
    A cancellation fee of 20% of the total package cost will be charged. The remaining amount, after deducting the applicable fee, may be refunded or adjusted for future bookings.

  • Cancellation before 48 hours of scheduled arrival:
    A cancellation fee of 40% of the total package cost will be deducted.

  • Cancellation before 24 hours of scheduled arrival:
    A cancellation fee of 50% of the package cost will be charged.

  • Cancellation within 24 hours of scheduled arrival:
    No refund will be provided under any circumstances.

Missed or Unused Services

Please note that no refunds or adjustments will be issued for any missed services, unused portions of a package, late arrivals, or early departures, regardless of the reason. This includes transportation, accommodation, meals, sightseeing, or any other service included in your booking.

Changes to Bookings

We understand that travel plans can change. To assist you, we allow certain modifications to your booking under the following conditions:

  • Changes must be requested at least 48 hours before the scheduled departure time.

  • You may request a change in the date, time, or itinerary depending on availability.

  • All changes should be made by directly visiting our branch office for confirmation.

  • Please note that adjustments are subject to availability, and additional charges may apply if the new booking differs in cost from the original.

Important Notes

  • All cancellations and changes must be communicated directly with our customer service team either in writing (via email) or by phone.

  • Refund processing times, where applicable, may vary and will be communicated clearly to the customer.

  • Our policy is designed to be transparent and fair while ensuring we can maintain the highest quality of service for all our clients.

Questions or Assistance

At Zunnurain Tour and Travels, customer satisfaction is at the heart of everything we do. If you have any concerns, doubts, or require further clarification about our Refund and Returns Policy, please do not hesitate to contact us. Our support team is available to guide you through the process and ensure your queries are addressed promptly.

📧 Email: zunnuraintourandtravels@gmail.com
📞 Contact Numbers:
+91 99068 69863
+91 88250 50643

Our friendly and professional customer service team is always ready to assist you with:

  • Detailed explanations of cancellation charges

  • Guidance on modifying existing bookings

  • Support with future reservations

  • Clarification regarding missed or unused services

We encourage you to reach out to us at the earliest if you need any help so we can serve you better and ensure your travel plans remain smooth and stress-free.